The information collected on these pages will outline procedures for solving some of the more frequent technical problems that occur. Some of the information will pertain to faculty and staff only. If you are unable to correct your problem you should contact the Help Desk directly.

Contacting the Help Desk

When contacting the Help Desk, please provide as much information as possible. We may ask you to provide the following, depending on the nature of the issue being reported:
  • Your building and room number
  • Your Username and/or ID number
  • The type of PC, Mac, or device you are using
  • The operating system (Windows 10, Windows 11, Mac OS X, etc.)
  • The make and model number of printer
  • The type of audio or visual equipment you are using
  • Any troubleshooting strategies you have already attempted
Note: You should never give your password to anyone, including the Help Desk!

Gaming Device in the Residence Halls

Devices that can be Connected to the Westminster College Network:

XBox (older generation)


XBox One

Playstation (all generations)


Television/Smart TV

Steaming devices (ex. Roku, Apple TV, Fire Stick) *Chromecasts and wireless printers are not supported*

All of the above devices can connect to WC-Public after the device has been registered

If you have any trouble connecting a gaming device, please contact the Help Desk.