Information Technology Services (ITS)

Need Help?

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The information collected on these pages will outline procedures for solving some of the more frequent technical problems that occur. Some of the information will pertain to faculty and staff only. If you are unable to correct your problem you should contact the Help Desk directly.

Contacting the Help Desk

When contacting the Help Desk, please provide as much information as possible. We may ask you to provide the following, depending on the nature of the issue being reported:
  • Your building and room number
  • Your Username and/or ID number
  • The type of PC, Mac, or device you are using
  • The operating system (Windows 10, Windows 11, Mac OS X, etc.)
  • The make and model number of printer
  • The type of audio or visual equipment you are using
  • Any troubleshooting strategies you have already attempted
Note: You should never give your password to anyone, including the Help Desk!
 

Updating from Windows 10 to Windows 11 (instructions for personal devices)

Windows-based computers that connect to the Westminster network are required to upgrade their Windows 10 operating system to Windows 11 before October 14, 2025.  Microsoft is discontinuing support for Windows 10 on October 14, 2025, and will no longer provide security patches or updates. 

How to Check Your Windows Version
To verify which version of Windows you are currently running, follow these steps:
1. Select Start and choose Settings
2. Choose System and then choose About
3. Your Windows version and build number will be under Windows Specifications
If your device is running Windows 10, you will see “Windows 10” along with the version number (for example, 22H2).
 
 
Devices Not Upgradeable to Windows 11
 
Not all Windows 10 devices can be upgraded to Windows 11. Microsoft requires certain hardware specifications for Windows 11. If your device does not meet these requirements, it will not be upgradable to Windows 11. You can use Microsoft’s PC Health Check tool to automatically determine eligibility. Visit the official Microsoft website to download and run the tool. Download the PC Health Check app.
 
 
Extended Security Updates (ESU) for Unsupported Devices
 
If your device is not eligible for a Windows 11 upgrade, you may be able to obtain Extended Security Updates (ESU) for Windows 10. Microsoft’s Extended Security Updates provide critical security patches until October 13, 2026, helping keep your device protected while you plan for a hardware upgrade. There is a $30 charge from Microsoft for the Microsoft Extended Security Updates.
 
To purchase the Microsoft Extended Security Updates:
1. Select Start and choose Settings
2. Choose Windows Update and then Choose Your Enrollment Method
3. Follow the prompts to enroll in the program
 
 
Next Steps
 
1. Check your current Windows version using the steps above.
2. Verify if your device meets the Windows 11 requirements.
3. If upgradeable, plan to update to Windows 11 before October 14, 2025.
4. If not upgradeable, consider the Microsoft Extended Security Updates or purchasing a new or newer device.
 
 
If you have any questions or need assistance checking the upgrade status of your device, please reach out to the Help Desk.
 
  • Visit the Help Desk in McGill Library
  • Call the Help Desk at 724-946-6000
  • Email the Help Desk at helpdesk@westminster.edu

Gaming Device in the Residence Halls

Devices that can be Connected to the Westminster College Network:

XBox (older generation)

XBox360

XBox One

Playstation (all generations)

Wii

Television/Smart TV

Steaming devices (ex. Roku, Apple TV, Fire Stick) *Chromecasts and wireless printers are not supported*

All of the above devices can connect to WC-Public after the device has been registered https://www.westminster.edu/wificonnect

If you have any trouble connecting a gaming device, please contact the Help Desk.

 

Profile Pictures

Get help using 'Profile Pictures'
Upload your photo!You can now upload your own profile picture to My Westminster!  Click on "Personal Info" at the top of this page, then the "Photo" tab -- here is a screenshot for more help.  Please review our Image Upload Policy before uploading your picture.  
 
Students: Your Titan Card picture will be used as your profile picture. 
 
*Westminster College reserves the right to remove any image deemed inappropriate.

Contact Us

Get help using 'Contact Us'

Four Ways to Contact the Help Desk

If you require technical support, you can contact the Help Desk by:

Help Desk Hours

Hours for the Academic Year (Aug.25, 2025-May 7, 2026)

(special hours may apply during holidays and finals week)

  • Monday – Thursday: 7:30 AM – 12:00 AM
  • Friday: 7:30 AM – 6:00 PM
  • Saturday: Closed *
  • Sunday: 1:00 PM - 12:00 AM

* except for admissions events when the library will be open 9am-noon

 

Information Technology Services (ITS)>Data Security Vendor Questionnaire

Data Security Vendor Questionnaire

Get help using 'Data Security Vendor Questionnaire'

This form is used to determine the data sharing involved in doing business with a vendor. It aids in determining the level of Vendor review required for compliance with the "Westminster Information Security and Data Classification Policy".

Click below to submit a request for ITS to conduct security vetting on a new vendor.

Data Security Vendor Questionnaire

Panopto Support

Get help using 'Panopto Support'
We are paying for 24/7 direct tech support, so faculty should contact Panopto if there are any issues: 

  • 24/7 End User Support: Your end users can contact Panopto support directly in the following ways: