Help

Information Technology Services (ITS)>Need Help?

Need Help?

The information collected on these pages will outline procedures for solving some of the more frequent technical problems that occur. Some of the information will pertain to faculty and staff only. If you are unable to correct your problem you should contact the Help Desk directly.

Contacting the Help Desk

When contacting the Help Desk, please provide as much information as possible. We may ask you to provide the following, depending on the nature of the issue being reported:
  • Your building and room number
  • Your Username and/or ID number
  • The type of PC, Mac, or device you are using
  • The operating system (Windows 10, Windows 11, Mac OS X, etc.)
  • The make and model number of printer
  • The type of audio or visual equipment you are using
  • Any troubleshooting strategies you have already attempted
Note: You should never give your password to anyone, including the Help Desk!
 

Gaming Device in the Residence Halls

Devices that can be Connected to the Westminster College Network:

XBox (older generation)

XBox360

XBox One

Playstation (all generations)

Wii

Television/Smart TV

Steaming devices (ex. Roku, Apple TV, Fire Stick) *Chromecasts and wireless printers are not supported*

All of the above devices can connect to WC-Public after the device has been registered https://www.westminster.edu/wificonnect

If you have any trouble connecting a gaming device, please contact the Help Desk.

 

Information Technology Services (ITS)>Need Help?

Profile Pictures

Upload your photo!You can now upload your own profile picture to My Westminster!  Click on "Personal Info" at the top of this page, then the "Photo" tab -- here is a screenshot for more help.  Please review our Image Upload Policy before uploading your picture.  
 
Students: Your Titan Card picture will be used as your profile picture. 
 
*Westminster College reserves the right to remove any image deemed inappropriate.
Information Technology Services (ITS)>Need Help?

Contact Us

Four Ways to Contact the Help Desk

If you require technical support, you can contact the Help Desk by:

Help Desk Hours

Summer Help Desk Hours (May 13, 2024-Aug. 25, 2024)

  • Monday - Friday: 8:00 AM - 4:30 PM
  • Saturday - Sunday: Closed

(McGill Library building hours are M-Th. 9am-4pm F-Su. Closed)

 

 

Hours for the Academic Year (Aug.26, 2024-May 2, 2025)

(special hours may apply during holidays and finals week)

  • Monday – Thursday: 7:30 AM – 12:00 AM
  • Friday: 7:30 AM – 6:00 PM
  • Saturday: 9:00 AM – 12:00 PM
  • Sunday: 1:00 PM - 12:00 AM

 

Equipment Request Portal

Pickup hours:

  • Monday-Friday: 10am-2pm

Equipment request portal

Information Technology Services (ITS)>Data Security Vendor Questionnaire

Data Security Vendor Questionnaire

This form is used to determine the data sharing involved in doing business with a software vendor. It aids in determining the level of Vendor review required for compliance with the "Westminster Information Security and Data Classification Policy".

Click below to submit a request for ITS to conduct security vetting on a new software vendor.

Data Security Vendor Questionnaire

Information Technology Services (ITS)>Need Help?

Panopto Support

We are paying for 24/7 direct tech support, so faculty should contact Panopto if there are any issues: 

  • 24/7 End User Support: Your end users can contact Panopto support directly in the following ways: