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The information collected on these pages will outline procedures for solving some of the more frequent technical problems that occur. Some of the information will pertain to faculty and staff only. If you are unable to correct your problem you should contact LIS Help directly.

Contacting LIS Help

When contacting LIS Help, please provide as much information as possible. We may ask you to provide the following, depending on the nature of the issue being reported:
  • Your building and room number
  • Your Username and/or ID number
  • The type of PC, Mac, or device you are using
  • The operating system ( Windows 7, Windows 8, Windows 10, Mac OS X, etc.)
  • The make and model number of printer
  • The type of audio or visual equipment you are using
  • Any troubleshooting strategies you have already attempted
Note: You should never give your password to anyone, including LIS Help!

Gaming Device in the Residence Halls

Devices that can be Connected to the Westminster College Network:

XBox (older generation)


XBox One

Playstation (all generations)


Television/Smart TV

All of the gaming devices listed above can be connected to the network via the hard-wired ports available in every residence hall room. We do not connect hand-held gaming devices to the network at this time. 

If you have any trouble connecting a gaming device, please contact LIS Help.


Four Ways to Contact LIS Help

If you require technical support, you can contact LIS Help by:

  • Calling extension 6000 or (724) 946-6000
  • Reporting online via the LIS Help Portal (available on-campus only)
  • Emailing
  • Stopping by the LIS Help Desk on the first floor of McGill Library

LIS Help Desk Hours

Academic Year (Aug. 29, 2016 - May 12, 2017) 

(special hours may apply during holidays)

  • Monday – Thursday: 7:30 AM – 1:00 AM
  • Friday: 7:30 AM – 9:00 PM
  • Saturday: 9:00 AM – 5:00 PM
  • Sunday: 1:00 PM - 1:00 AM